Support Overview
This article discusses the support options available for Avi Vantage customers.
Knowledge Base
Click on Avi Documentation to access knowledge base articles on product architecture, product features, release notes, and guides for installation, configuration, DataScript, and REST API.
Avi Customer Portal
If you have credentials to the customer portal click on www.avinetworks.com/portal to download software, licenses, and to open or track support cases. For information on customer portal registration, click on Customer portal self-registration. Refer to Using the Avi Customer Portal for complete information on the portal. For specific information, click on the links below:
Support Personnel
24 x 7 Telephone Support
Dial into the following options available to contact the support personnel:
- +1 408 628 1020 in the US
- +44 20 3617 1055 in the UK
Alternatively, you can send an email to support@avinetworks.com.
The following table lists the support case severity levels and the associated information:
| Severity | Initial Response | Ongoing Updates | Time to Provide Fix/Workaround | Support Coverage Hours |
| S1 | 30 mins | Every hour | 4 hours | 24*7 |
| S2 | 1 hour | Every 12 hours | 48 hours | 24*7 |
| S3 | 4 hours | Every 1 business day | 8 business days | Business hours |
| S4 | 24 hours | Every 3 business days | 10 business days | Business hours |
Training and Professional Services
Avi Networks offers training and professional services for operation, service, and maintenance of Avi licenses products. Please contact your Avi Networks sales representative for more information or send an email to :
Support Terms and Conditions
For complete information on support terms and conditions, refer to Support Terms and Conditions.
Avi Vantage Releases
Avi Networks releases two major versions per year, scheduled six months apart. For more information, refer to Maintenance and Support Releases — Schedule and Numbering.