Support Overview - Avi Networks

This article discusses the support options available for you.

Knowledge Base

Click on Avi Documentation to access knowledge base articles on product architecture, product features, release notes, and guides for installation, configuration, DataScript, and REST API.

Customer Portal

Use the VMware CUSTOMER CONNECT home page for the following:

  1. Software download
  2. Case Management
  3. License Management

Avi Vantage is now re-branded as VMware NSX Advanced Load Balancer.

Download the VMware NSX Advanced Load Balancer from the VMware CUSTOMER CONNECT software downloads page.

For step-by-step instructions, read the Software Download Workflow.

Support Personnel

24 x 7 Telephone Support

Dial into the following options available to contact the support personnel:

  • +1 408 628 1020 in the US
  • +44 20 3617 1055 in the UK

Alternatively, you can send an email to support-nsx-alb@groups.vmware.com.

The following table lists the support case severity levels and the associated information:

Severity Initial Response Support Coverage Hours
S1 30 mins 24*7
S2 4 business hours 24*7
S3 8 business hours Business hours
S4 12 business hours Business hours

Training and Professional Services

Avi Networks offers training and professional services for operation, service, and maintenance of Avi licenses products. Please contact your Avi Networks sales representative for more information or send an email to learnavi@vmware.com

Support Terms and Conditions

For complete information on support terms and conditions, refer to Support Terms and Conditions.

Avi Vantage Releases

Avi Networks releases two major versions per year, scheduled six months apart. For more information, refer to Maintenance and Support Releases — Schedule and Numbering.