Support Overview - Avi Networks
This article discusses the support options available for you.
Click on Avi Documentation to access knowledge base articles on product architecture, product features, release notes, and guides for installation, configuration, DataScript, and REST API.
Use the VMware CUSTOMER CONNECT home page for the following:
- Software download
- Case Management
- License Management
Avi Vantage is now re-branded as VMware NSX Advanced Load Balancer.
Download the VMware NSX Advanced Load Balancer from the VMware CUSTOMER CONNECT software downloads page.
For step-by-step instructions, read the Software Download Workflow.
24 x 7 Telephone Support
Dial into the following options available to contact the support personnel:
- +1 408 628 1020 in the US
- +44 20 3617 1055 in the UK
Alternatively, you can send an email to email@example.com.
The following table lists the support case severity levels and the associated information:
|Severity||Initial Response||Support Coverage Hours|
|S2||4 business hours||24*7|
|S3||8 business hours||Business hours|
|S4||12 business hours||Business hours|
Training and Professional Services
Avi Networks offers training and professional services for operation, service, and maintenance of Avi licenses products. Please contact your Avi Networks sales representative for more information or send an email to firstname.lastname@example.org
Support Terms and Conditions
For complete information on support terms and conditions, refer to Support Terms and Conditions.
Avi Vantage Releases
Avi Networks releases two major versions per year, scheduled six months apart. For more information, refer to Maintenance and Support Releases — Schedule and Numbering.